FAQ - Frequently Asked Questions/Answers
What are your hours of operation?
We are open Monday to Thursday from 4:30pm to 5:30pm for practice, classes
starting at 5:30pm, 6:30pm, 7:30pm and 8:30pm. Saturdays we have practice at 1:00pm to 2:00pm, Classes
from 11:30am to 3:00pm. We book parties Friday nights, Saturdays anytime after 2:00pm and Sundays anytime.
What is your cancellation/refund policy?
When registering for a class,
full payment is required to reserve your spot in class.
We reserve the right to cancel a class if a class does not have enough registrations, a refund will be provided if we cancel a class.
For Classes:
• Prior to 1 week before your class starts, refund minus cancellation fee of $20.00 if paid by credit card. If paid by cash or debit a credit will be placed on file towards a future class.
• Within 1 week, no refund.
• After the class has started no refund.
For Workshops:
• All Workshops are non-refundable. We do not offer refunds or make-up time for workshops. All sales are final.
For Parties:
• When booking a party, a $100 non-refundable non-transferable deposit is required to reserve your date and time, and the remaining balance owing is due on the date of your party.
For All Other Purchases:
• We do not offer refunds or exchanges on any other purchases from our store, products or gift certificates. All sales are final.
For Classes:
• Prior to 1 week before your class starts, refund minus cancellation fee of $20.00 if paid by credit card. If paid by cash or debit a credit will be placed on file towards a future class.
• Within 1 week, no refund.
• After the class has started no refund.
For Workshops:
• All Workshops are non-refundable. We do not offer refunds or make-up time for workshops. All sales are final.
For Parties:
• When booking a party, a $100 non-refundable non-transferable deposit is required to reserve your date and time, and the remaining balance owing is due on the date of your party.
For All Other Purchases:
• We do not offer refunds or exchanges on any other purchases from our store, products or gift certificates. All sales are final.
I purchased a GROUPON deal but wasnŽt able to use it, how can I use it now that the deal is expired?
If you were unable to use your voucher during the offering we will still honor the face value towards the specific type of class or workshop you purchased. To use your voucher you must come into the studio and bring your Groupon barcode voucher with you and simply pay the difference and we will add you to a class. Groupon vouchers cannot be combined or used for any other service than what the deal is for. Only one voucher can be redeemed per class.
What is the difference between Studio A and Studio B?
Studio A and Studio B are both located in the same building located at 1066
Somerset St. W. Studio A is our smaller studio, it has 6 poles and it is located on the main floor which
can accommodate small groups up to 6 students. Studio B is located on the lower
level. It and can accommodate up to 10 students and has 11 poles, one reserved for the instructor. There is also Aerial Silks and Aerial Hoops workshops in Studio B.
Who can attend a Pole Fitness Class?
Pole fitness is for every women size or shape, experienced or not all
can join a pole fitness exercise class. Participants with the following
conditions should not participate: (Back problems, Heart problems, Pregnancy,
previous or current muscle injury). Minimum age is 18 years old; there
is no upper age limit as long as none of the above medical conditions
apply. If you are shy and really don’t
want to learn in a group fitness class then why not try a one on one
private class.
What can I expect when taking a class?
Students are asked to arrive 5 minutes before their first class begins
to fill out our waiver and registration forms if they haven't already
done so. The class begins with a 10 minute warm up to increase the body’s
temperature, activate the joints and prepare the body. The next part
of the class is a 40 minute lesson on the pole. A lesson includes spins,
transitions and floor work moving into a routine designed for each student’s
level. To finish there is 10 minute stretching routine to cool down
and improve flexibility.
Do I get a certificate if I complete a level?
Yes, when you successfully complete a session from level 1-10 you will be entitled to receive a certificate of completion. Once
your class is finished, sign onto your account and click on My Classes to see the link called Print Certificate next to your completed class. This is a PDF file and you will need
to download Adobe Acrobat Reader free from Adobe.
Can I just come to practice at the studio?
Yes, as long as you are currently in an ongoing 6 week session you may come
to practice at the studio for FREE anytime Mon - Thu 4:30 to 5:30. There is
also weekend practice on Saturday from 1:00-2:00. If you are not in session or not a member of our studio you must pay a practice fee of $15. Practice time is unsupervised and no instructors are present. Practice is at your own risk. Everyone attending practice MUST sign the sign-in sheet before practicing.
What should I wear and bring while taking a class?
We recommend that you wear something that you can move and feel comfortable
in. Yoga pants, shorts and a tank top are usually good as it's important
to have bare arms and legs in order to get a good grip of the pole.
If you have kneepads, they would be useful for the floor work. Remember
to bring your water bottle but leave your jewelry at home.
In the cooler months you may bring your outfit to change into at the
studio.
Why no body lotions and rings?
Creams and lotions stay in the pores of the skin and become greasy which
transfers to the pole making it slippery and dangerous. Please do not
wear any body creams or lotions on the day of your class. Please no
wearing rings during a class, the hard metal could scratch the pole
and also may damage your expensive jewellery.
What’s the difference between Group and Private Classes?
Group Lessons are a great way to get fit, gain muscle tone and learn
to express another side of your personality while meeting new people
and getting out of your rut. Group classes are limited in size, one
hour once a week for 6 weeks, and they are more focused on being progressive.
You start at level 1 and progress from there. You will learn various moves/tricks
being taught which will lead you to build a little routine at each class.
By end of the 6 week session at each level you will have a routine
to dance and exercise with.
Private Lessons are designed for the individual who wishes to learn the art of pole fitness quickly and consists of a one hour intensive training between the instructor and student. This session is highly recommended as the instructor has more time to concentrate on the individual needs of each student.
Check the online schedule.
Private Lessons are designed for the individual who wishes to learn the art of pole fitness quickly and consists of a one hour intensive training between the instructor and student. This session is highly recommended as the instructor has more time to concentrate on the individual needs of each student.
Check the online schedule.
How many levels are there?
Beginner (Level 1-2)
Intermediate (Level 3-5)
Advanced (Level 6-8)
Professional (Level 9 and up)
Please see detailed class description here.
Intermediate (Level 3-5)
Advanced (Level 6-8)
Professional (Level 9 and up)
Please see detailed class description here.
How many students attend each class and how long are the classes?
Group classes are limited to 10 students maximum in Studio B and small group
classes are limited to 5 students in Studio A. Class is one hour
long. We ensure Quality instruction at Ottawa Pole Fitness, that's why
we limit our regular class size to make sure everyone has their own
pole. Private classes are limited to no more than 2 students and class
can be one or two hours long depending on your needs.
Will I hurt myself?
As with any physical fitness program, you should
do what you are comfortable with. Plus you need to follow the guidelines
of the instructor. You will inevitably get some bruises in the beginning
as your body adjusts to this type of activity.
I am pregnant, can I still participate?
No. There will be no exceptions. Even if your doctor said it was okay
you will not be permitted to participate.
Do you offer co-ed classes for both men and women?
Yes, we do open specific co-ed classes from time to time when there is a request or interest from potential students.
Do I need any dance experience?
Absolutely not, Pole Dancing is very unique, everyone can learn regardless of their background experience, age, shape etc.
How do I make a payment for my class?
Payment is processed by online registration, we accept Visa, MasterCard and Interac online (debit). Debit is accepted
only for the following banks: Scotia Bank, Canada Trust, Bank of Montreal and Royal Bank.
Private functions can only be booked by making a deposit of $100 to reserve your event. Deposits are non-refundable and non-transferable.
Private functions can only be booked by making a deposit of $100 to reserve your event. Deposits are non-refundable and non-transferable.
What are Workshops all about?
Workshops are special events which are scheduled on weekends and are not part of our regular programs. We offer a variety of workshops such as Lap/Chair Dance, Aerial Silks and Hoops. We also invite guest instructors to come to our studio and host speciality workshops occasionally.
How do I register for a class?
Simply complete the on-line registration
process and pay the full amount for your class. An email confirmation
will be sent to you. Be sure to check your spam filter if you do not
receive it. Be sure to click on the link for printing the waiver and
sign it to bring to your class.
How do I switch my class?
If you are registered for a session that has not started yet and you wish to
change your class to another date and time you may do so by signing into
your account on our website and under My Classes there should be a button
labeled Change Class. If this button does not appear then the time is too short.
You may only switch your class up to 1 week prior to the start date.
Where are you located?
The studios are located at 1066 Somerset Street West, at the corner of Bayswater
Ave. Studio A is located on the main floor, Studio B is located on the lower
level, take the elevator down to B level. Just look for the building entrance
that says "Bayswater Square". To get driving or bus directions check
the Contact page. To access the building after
hours please use the intercom on the outside of the building and we will buzz you in.
Are we allowed to bring cameras and video recorders?
Cameras are allowed during Bachelorette and Private Group Parties. Video
recording is allowed with certain restrictions. If you want to bring
a video camera, you may only record after the pole dancing lessons in
your private group party. The recording can not include
the instructor, the instruction, or the lessons. You can record the
participants in your group only after the instructions and lessons have
been completed or during breaks between the instructions and lessons.
You can take digital still pictures anytime during your party. Digital
pictures can include everyone. No restrictions on still digital pictures.
For students registered in 6-week programs, you may bring your cameras to your last class, and you’ll have opportunity at the end of the last class to take sexy pictures of yourself and your classmates with the poles, instructors, or even the water cooler for that matter! What you do with the pictures is up to you!
For students registered in 6-week programs, you may bring your cameras to your last class, and you’ll have opportunity at the end of the last class to take sexy pictures of yourself and your classmates with the poles, instructors, or even the water cooler for that matter! What you do with the pictures is up to you!
Do you offer Memberships and Gift Certificates?
Yes we do, check our Memberships
section where you can learn all about the different options and purchase a membership online.
We offer 3, month, 6, month, 8 month and 12 month memberships. Membership includes 10 percent off online store products, workshops and parties plus unlimited free practice anytime the studio is open.
Gift Certificates are available in our online store for a drop-in class or a 6 week session, depending on your budget. Gift Certificates are a great idea for Holiday or Birthday gifts for your family and friends.
Gift Certificates are available in our online store for a drop-in class or a 6 week session, depending on your budget. Gift Certificates are a great idea for Holiday or Birthday gifts for your family and friends.
What if I missed a class?
Students unable to attend a group class within a 6-week program (due
to personal schedule conflicts, unanticipated circumstances, etc.) will
NOT be permitted to make up for that missed class.
Students unable to attend a private class within a 6-week program will be carried on to next class. We will need at least 24 hours notice to allow other bookings.
Our instructors usually review the previous class each week, plus all students can take advantage of free practice time and don't have to worry about missing one class.
Students unable to attend a private class within a 6-week program will be carried on to next class. We will need at least 24 hours notice to allow other bookings.
Our instructors usually review the previous class each week, plus all students can take advantage of free practice time and don't have to worry about missing one class.
Can I just drop into the studio?
You must make an appointment and email us ahead of time to ensure we have someone available to see you. Also, for drop-in classes we need to ensure we have a pole for you too, since we limit our class size we try not to have people sharing a pole.
Do I need to sign a waiver before trying this out?
Yes, just like any fitness club
we also require our students to sign a personal injury waiver and a PAR-Q questionaire.
This is why we require the minimum age to be 18, as this is the legal
age of adulthood in Canada and you should be aware of any and all risks
you are taking and agree to take these risks. If you are close to your
18th birthday a parent or legal guardian has to accompany you to your first class and sign the waiver in front of the instructor.
If you are under 18 and do not have your waiver signed properly you will not be able to participate and there is no refund.
Do you offer any discounts to college or university students?
Yes, if you have a valid student
ID from a known college, university or high school you'll receive a
10% discount on all classes offered when registering online. Just present
your student ID at your first class as proof.
Do your instructors carry liability insurance?
Yes, we fully insure all of our instructors.
